Customer Service

Contacting CVP Digital

By phone on: 0208 908 4358
By email: sales@cvpdigital.com
Or by: Contact Us.

Opening times are Monday to Friday 0900 – 1800. Bank Holiday opening times will vary.

Shipping and Delivery

The majority of our products are shipped using a next working day courier delivery service. Some of our products will have to be ordered in or may be dispatched directly from the manufacturer, in which case the delivery will take longer, but we will advise you of this over the phone when you place your order.

Smaller items in small quantities such as label printer tapes will be dispatched using Royal Mail services.

Delivery charges vary depending on the products being sent, you can check the price on our website at the check-out stage by entering your postcode, before submitting the order.

Next day priority or Saturday deliveries maybe possible but please contact us first to see if we can arrange this.

Terms and Conditions

These Terms and Conditions apply to all transactions though CVP Digital. Please read them carefully before purchase. All statements, guarantees or warranties in our Terms of Trading are in addition to and do not affect your Statutory Rights.

CVP Digital may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the Terms and Conditions each time you place an order, to make certain you are familiar with the most recent changes.

Limitation of Liability
Missing Items
Operation
General
Despatch
Cancellation Rights
Claims
Returned Goods
Consequential Loss
Law
On-line Purchasers
Content
Complaint handling procedure
Matters beyond our Reasonable Control
Privacy
Copyrights
Site Security

Limitation of Liability: Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of CVP Digital.; By agreeing to these Terms and Conditions, you agree that CVP Digital shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the internet not under CVP Digital's direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where CVP Digital has been advised of the possibility of such loss or damage).
Missing Items: Customers are expected to report any missing items from their order promptly after delivery. This also has to be verified by CVP Digital.
Operation: We supply to UK addresses only, and only to the billing address of the customer, however, with some credit/debit card issuers, it may be possible to contact the issuing bank to add a secondary address.; All prices are displayed in £ Sterling. Prices are fully inclusive of VAT. Any additional delivery charges are clearly displayed before an order is submitted.; All brand names are trademarks of their respective companies.; Product images featured on the site are for guidance only and are not always an exact match of a product. Availability of a product cannot be guaranteed.; We operate from Monday to Friday and orders received after 4.30pm will be processed on the next business day. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.; The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product.; An acknowledgement of your order will be sent to you via email when you place you purchase online, but acceptance of your offer to buy the Goods will not take place until payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.; Customers have the chance to change and amend any part of their order until they press the 'submit order' button. We will send you an email confirming your order. Should you need to adjust any part of this order, please contact our sales support team by email to sales@cvpdigital.com, or call 0208 908 4358. CVP Digital suggest that you print off a hard copy of the order, or save a copy to your hard drive for future reference.; Payment for goods must be received before an order is despatched. Please allow seven days for cheques to clear before goods are sent. We do not recommend sending cash as a method of payment and cannot be held responsible for any loss during transit.
General: In the unlikely event that an incorrect price is shown on our website, CVP Digital reserve the right to abstain from fulfilling the order at that price. You will of course be notified, at which point you will be informed of the correct price, and be given the choice to proceed with the order. CVP Digital make every effort to get the original details correct, but take into consideration different situations. No contract exists between the customer and CVP Digital for the sale of any goods or services until we have received and accepted your order and we have received payment in full (in cleared funds). Once we do so, there is a binding legal contract between us.; The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible.; Every effort will be made to deliver the goods as soon as possible after your order has been accepted. This would be within 30 days. Further delays or longer initial lead times would be communicated either at the time of placing the order or by a secondary communication.; Most goods supplied by CVP Digital come with a one year manufacturer’s warranty; in some cases it is longer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, and negligence by you or any third party, use otherwise than as recommended by CVP Digital, failure to follow the CVP Digital’s instructions, or any alteration or repair carried out without CVP Digital’s approval.
Despatch: Orders despatched by our carriers will require a signature upon receipt.; Orders placed before 1630 Monday - Friday (excluding Bank Holidays) are despatched the same day for items that are in stock, although due to seasonal demand this can sometimes differ. Orders placed after 1630 are despatched the following business day. Orders despatched on Fridays will arrive on the following Monday (excluding Bank Holidays), unless a Saturday delivery charge has been paid. Orders are despatched on a next working day delivery service. Orders taken on Saturday will be despatched on Monday for a Tuesday delivery (excluding Bank Holidays).; We cannot be held responsible for delays caused the courier. For all Internet orders, an e-mail is sent to advise a date of despatch. This also serves as an acceptance of your order and notes your right to cancel your order. We cannot follow up non-delivery of orders until at least one day have lapsed from the date this e-mail is sent.; When placing an order by credit/debit card goods will only be despatched to the cardholder at the address where the credit/debit card is registered. With some credit/debit card issuers, it can be possible to phone the issuing bank to add a secondary address.
Cancellation Rights: For private consumers (not businesses) the distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins the day after your goods are received and ends 7 working days later. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the goods. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period we would expect the goods to be returned to us before we process any refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents and must not be used in a way that constitutes acceptance by the customer.; If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to CVP Digital at your own cost. The goods must be returned to the address below and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Claims: No liability for any claim for damage or non-functionality shall be accepted unless CVP Digital are notified in writing by the purchaser promptly after delivery. This period may be extended at the sole discretion of CVP Digital where the manufacturers' replacement exceeds this.; No liability for any claim for missing items such as manuals, etc. shall be accepted unless CVP Digital are notified in writing by the purchaser promptly after delivery.; No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note, unless CVP Digital are notified in writing by the purchaser promptly after delivery and the onus is on the purchaser to prove any shortage.; In the case of active third-party on-site maintenance contracts, the purchaser is strongly urged to process their claim directly through the manufacturer as this can considerably expedite their claim.; In the case of manufacturers who operate direct product support and return procedures, the purchaser is strongly urged to process their claim directly through the manufacturer as this can considerably expedite their claim.
Returned Goods: CVP Digital will not accept goods for credit or rectification unless CVP Digital have been notified beforehand by email or telephone and the goods are received by CVP Digital in stock condition with original packaging. CVP Digital retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.; The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to CVP Digital for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by CVP Digital. The onus of proof of safe delivery shall rest with the purchaser.; All items returned to CVP Digital by pre-arrangement and found to contain no fault will need to be verified as stock condition by CVP Digital.; Credits and refunds will be processed within 30 days.; If the goods are found to be faulty or not as described then we will refund your shipping costs up to the value of £10.00 by prior arrangement with CVP Digital.
Consequential Loss: CVP Digital is excluded from any liability to the purchaser for; losses that were not foreseeable to both parties when the contract was formed; losses that were not caused by any breach on the part of the supplier; business losses, and/or losses to non-consumers.
Law: If any part of these terms and condition shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English law.
On-line Purchasers: The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the consequences arising from modification of the goods.; Goods are subject to availability; CVP Digital will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods.; Any dates specified for the delivery of the goods are approximate only and CVP Digital shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods where the delay has been caused by factors beyond the control of CVP Digital.
Content: CVP Digital shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. CVP Digital will only be liable for consequential losses within the contemplation of the parties.; Certain links in this site will lead to sites, which are not under the control of CVP Digital. When you activate any of these you will leave the CVP Digital site and CVP Digital has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of CVP Digital.
Complaint handling procedure: In the unlikely event that you have a reason to make a complaint regarding our service or any of the goods and services supplied to you from our site, please contact us by:; telephone: 0208 908 4358; email: sales@cvpdigital.com; in writing: CVP Digital, 122 Grasmere Avenue, Wembley, Middlesex HA9 8TQ
Matters beyond our Reasonable Control: CVP Digital shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.
Privacy Policy: Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by CVP Digital. CVP Digital does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail sales@cvpdigital.com by clicking here.; We may contact you in future regarding special offers, news items, etc. If you do not wish to be contacted please click on the unsubscribe link contained in every email message we send.
Copyrights: All designs, text, graphics and their selection and arrangement on this site are the copyright of CVP Digital or its content providers. As a visitor to the CVP Digital site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without CVP Digital's prior written consent is strictly prohibited.
Site Security: The entire CVP Digital site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail sales@cvpdigital.com.